سياسة الخصوصية

Last updated: July 10, 2026

Eagle Touch Technologies Co., Ltd. (“Eagle Touch,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we collect when you visit our website, submit an inquiry, request a quotation, upload project documents, or otherwise communicate with us. It also explains how we use, share, retain, and protect that information.

This Privacy Policy applies to www.eagle-touch.com and its translated language versions.

1. Who We Are

This website is operated by:

EAGLE TOUCH TECHNOLOGIES CO., LTD.
Room 728, 7th Floor, Liven House
No. 61–63 King Yip Street
Kwun Tong, Kowloon
Hong Kong

البريد الإلكتروني: info@eagle-touch.com
Website: www.eagle-touch.com

Eagle Touch supplies industrial touch screens, industrial touch monitors, industrial panel PCs, and customized display solutions for business customers.

Where applicable under data protection law, Eagle Touch is the data controller responsible for personal information collected through this website.

2. Information We Collect

We collect information that you provide directly to us, together with limited technical information generated when you use our website.

Information You Provide

When you submit an inquiry, request a quotation, contact us, or communicate with us by email, telephone, WhatsApp, online chat, or another business communication channel, we may collect:

• Your name
• Company name
• Job title or department
• Business email address
• Telephone or WhatsApp number
• Country or region
• Product interests
• Required quantity
• Application and working environment
• Technical and commercial requirements
• Delivery or logistics information
• The content of your message
• Other information you voluntarily provide

Project Files and Documents

You may send or upload project-related documents, including:

• Product drawings
• الرسومات الميكانيكية
• Technical specifications
• Datasheets
• Product photographs
• CAD files
• Test requirements
• Application information

These files may contain personal or business information. Please avoid including unnecessary sensitive personal information in documents submitted to us.

Information Collected Automatically

When you visit our website, our systems and service providers may automatically collect limited technical information, including:

• IP address
• Browser type and version
• Device type
• نظام التشغيل
• Referring website or search engine
• Pages visited
• Date and time of access
• Approximate geographic location
• Selected language
• Cookie identifiers
• Website interaction and performance information

This information may be collected through server logs, cookies, analytics tools, security tools, contact forms, anti-spam services, and similar technologies.

3. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

• Responding to inquiries and technical questions
• Recommending suitable products or configurations
• Preparing quotations and pro forma invoices
• Reviewing project feasibility and technical requirements
• Evaluating customized touch screen, monitor, or panel PC projects
• Reviewing drawings, specifications, and application requirements
• Arranging samples, production, delivery, and after-sales support
• Communicating about quotations, projects, orders, payments, and shipments
• Providing warranty and technical support
• Maintaining customer, quotation, order, and project records
• Improving our website, products, and services
• Measuring website traffic and technical performance
• Preventing spam, fraud, misuse, and security threats
• Complying with legal, accounting, customs, tax, and regulatory requirements
• Establishing, exercising, or defending legal claims

We do not sell personal information.

4. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar data protection laws apply, we process personal information on one or more of the following legal bases.

Steps Before Entering into a Contract

We may process your information to respond to an inquiry, assess a project, prepare a quotation, or provide information requested before entering into a business agreement.

Performance of a Contract

We may process information when necessary to manufacture, supply, deliver, or support products and services under an agreement with you or your company.

Legitimate Business Interests

We may process information where reasonably necessary to:

• Manage B2B customer relationships
• Respond to technical and commercial inquiries
• Maintain business and project records
• Improve our website and services
• Protect our website, systems, and business
• Communicate with existing customers and business contacts

Consent

We may rely on consent where required by applicable law, including for certain communications, cookies, or similar technologies.

Where processing is based on consent, you may withdraw your consent at any time.

Legal Obligations

We may process or retain information where necessary to comply with applicable laws, regulations, tax requirements, customs requirements, court orders, or requests from competent authorities.

5. Contact Forms and Business Communications

When you contact us through a website form, email, telephone, WhatsApp, online chat, or another communication channel, we use the information you provide to respond to your request and manage the related business relationship.

Your message and contact information may be retained as part of our:

• Inquiry records
• Quotation records
• Project records
• Order records
• Technical support records
• Warranty records
• Compliance records

Website forms may use hosting, email-delivery, form-processing, security, anti-spam, or CAPTCHA services to receive messages and reduce malicious or automated submissions.

Please do not submit passwords, payment card information, government identification documents, medical information, or other unnecessary sensitive personal information through a general inquiry form.

6. Cookies, Analytics, and Website Technologies

Our website uses or may use cookies and similar technologies to support functions such as:

• Website operation and security
• Language selection
• Contact form submission
• Spam prevention
• Website traffic measurement
• Technical performance analysis
• Online chat
• Embedded videos or other external content
• Remembering website preferences

Some cookies are required for the website to function properly. Other cookies or similar technologies may be placed by analytics, communication, security, translation, video, or other third-party services used on the website.

You can manage, block, or delete cookies through your browser settings. Blocking certain cookies may affect the operation of forms, language selection, videos, chat, or other website functions.

Analytics information is generally used to understand website traffic, referral sources, page performance, device types, and visitor interaction. We use this information to improve the website and understand which content is useful to potential customers.

7. Translated Content and Language Preferences

Our website provides content in multiple languages using translation technology.

When you select a language, the website may store your language preference so that pages can be displayed in the selected language.

Some translated content may be generated automatically. Although we review important content where practical, automatic translations may not always be completely accurate.

Please contact us if any translated technical, commercial, or legal information requires clarification.

8. How We Share Information

We share personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Website and Technology Service Providers

Information may be processed by service providers that support:

• Website hosting
• Content delivery
• Website security and maintenance
• Email delivery
• Contact forms
• Spam prevention and CAPTCHA
• Analytics and performance measurement
• Translation functions
• Online chat
• Embedded video content
• Cloud storage
• Business communication systems

Suppliers and Technical Partners

Where necessary to evaluate or fulfil a project, we may share limited technical or business information with relevant suppliers or technical partners.

For example, drawings or specifications may need to be reviewed by an LCD supplier, touch-controller supplier, cover-glass supplier, mechanical supplier, or other component partner to confirm:

• Technical feasibility
• توافر المكونات
• Pricing
• Tooling requirements
• Certification requirements
• Production lead time

Logistics and Professional Service Providers

Information may also be shared, where necessary, with:

• Freight forwarders
• Couriers
• Customs agents
• Banks or payment service providers
• Accountants
• Auditors
• Insurers
• Legal advisers
• Consultants
• Other professional advisers

Legal Requirements

We may disclose information where required by law or where reasonably necessary to:

• Comply with a legal obligation
• Respond to a valid court, government, or regulatory request
• Investigate fraud, misuse, or security incidents
• Protect our rights, property, employees, customers, or systems
• Establish, exercise, or defend legal claims

We limit the information shared with service providers and business partners to what is reasonably necessary for the relevant service, inquiry, or project.

9. International Data Transfers

Eagle Touch serves customers and works with suppliers and service providers in multiple countries.

Personal information submitted through the website may be accessed, stored, or processed in Hong Kong, mainland China, or other countries where our employees, suppliers, logistics partners, or technology service providers operate.

Privacy and data protection laws in these countries may differ from those in your country.

Where applicable law requires safeguards for an international transfer, we take reasonable steps to use appropriate contractual, technical, or organizational protections based on the circumstances of the transfer.

Third-party service providers may also use their own international data-transfer arrangements in accordance with their privacy policies and applicable laws.

10. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on factors including:

• Whether an inquiry, quotation, sample, project, or order remains active
• The duration of the customer or business relationship
• Product warranty and after-sales requirements
• Technical traceability and quality-control requirements
• Accounting, tax, customs, and legal obligations
• The need to resolve disputes or enforce agreements
• Fraud-prevention and website-security requirements

Project drawings, specifications, quotations, and related communications may be retained while they remain relevant to an existing or potential project, repeat order, replacement requirement, warranty issue, or long-term product-support need.

Order, invoice, shipping, customs, and financial records may be retained for the periods required by applicable law and normal business-record obligations.

Website logs and technical security records are generally retained only for as long as reasonably necessary for website operation, troubleshooting, security, and fraud prevention.

When information is no longer required, we may delete it, anonymize it, or securely archive it where continued retention is legally necessary.

Backup copies may remain temporarily until they are overwritten through normal backup procedures.

11. Data Security

We use reasonable technical and organizational measures intended to protect personal information against:

• Unauthorized access
• Accidental loss
• Improper use
• Unauthorized alteration
• Disclosure
• Destruction

These measures may include website encryption, access controls, account security, security monitoring, anti-spam protection, backups, secure hosting, and restrictions on internal access.

However, no website, email transmission, electronic storage system, or internet communication method can be guaranteed to be completely secure.

If your project includes highly confidential drawings, software, mechanical designs, or other proprietary information, please contact us to discuss an NDA or an appropriate file-transfer method.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of information you provided
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with an applicable data protection authority

These rights may be subject to legal conditions and exceptions.

To make a privacy request, contact:

info@eagle-touch.com

Please provide enough information for us to understand your request. We may request additional information to confirm your identity and prevent unauthorized disclosure.

We will review and respond to valid requests within the period required by applicable law.

13. Marketing Communications

We may occasionally send relevant product, company, or project information to existing customers or business contacts where permitted by applicable law.

You may ask us to stop sending marketing communications at any time by contacting:

info@eagle-touch.com

Even after opting out of marketing communications, we may continue to send necessary messages relating to:

• Active inquiries
• Quotations
• Orders
• Payments
• Production
• Shipments
• Technical support
• Warranties
• Legal or compliance matters

14. Third-Party Websites and Embedded Content

Our website may contain links to external websites or embedded content such as videos, maps, documents, chat services, or social media content.

These third parties may collect technical information, use cookies, or record your interaction with their services in accordance with their own privacy policies.

Eagle Touch does not control and is not responsible for the privacy, content, or security practices of third-party websites.

We encourage you to review the privacy policies of external services before providing personal information.

15. Children’s Privacy

This website is intended for business customers, procurement professionals, engineers, distributors, system integrators, and other commercial visitors.

It is not directed to children, and we do not knowingly collect personal information from children through this website.

If you believe that a child has submitted personal information to us, please contact us so that we can review and remove it where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Our business operations
• Our service providers
• Our data-processing practices
• Applicable legal or regulatory requirements

The updated version will be published on this page with a revised “Last updated” date.

17. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

EAGLE TOUCH TECHNOLOGIES CO., LTD.
Room 728, 7th Floor, Liven House
No. 61–63 King Yip Street
Kwun Tong, Kowloon
Hong Kong

البريد الإلكتروني: info@eagle-touch.com
Website: www.eagle-touch.com