LEGAL

Warranty & RMA Policy

Clear warranty coverage, exclusions, and RMA steps for Eagle Touch industrial touch products.

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1-Year Limited Warranty DOA: 30 Days RMA Authorization Required

Last updated: 2026

1. Warranty Coverage

Eagle Touch provides a standard limited warranty of one (1) year from the date of delivery to the customer, unless otherwise agreed in writing.

During the warranty period, products confirmed by Eagle Touch to be defective due to manufacturing defects in materials or workmanship will, at Eagle Touch’s discretion, be repaired or replaced at no charge.

  • This warranty applies to industrial touchscreens, touch monitors, and panel PCs manufactured by Eagle Touch.
  • Custom-built products, OEM/ODM items, and third-party components follow the terms agreed in project documentation or the original manufacturer’s warranty.

2. Warranty Exclusions

This warranty does not cover defects or damage resulting from, but not limited to:

  • Normal wear and tear
  • Improper installation, misuse, abuse, negligence, or operation outside specifications
  • Unauthorized modification, repair, or alteration
  • Improper storage or transportation after delivery
  • Environmental or external causes (e.g., fire, flood, lightning, electrical surge, unstable power, ESD)

3. Customer Responsibilities

To maintain warranty validity, the customer is responsible for:

  • Using the product in accordance with Eagle Touch specifications and application guidelines
  • Ensuring proper installation, grounding, and system integration
  • Handling and routine inspection consistent with industrial standards
  • Notifying Eagle Touch promptly upon discovery of any potential defect

Failure to comply with the above may void the warranty.

4. Limitation of Liability

To the maximum extent permitted by applicable law, Eagle Touch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption.

Eagle Touch’s total liability under this warranty shall not exceed the original purchase price of the affected product. Eagle Touch is not responsible for claims arising from system integration, software, or third-party components.

This policy constitutes the sole and exclusive warranty provided by Eagle Touch unless otherwise expressly agreed in writing.

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5. DOA (Dead-On-Arrival) Policy

Products identified as Dead-On-Arrival (DOA) must be reported to Eagle Touch within 30 days from the delivery date.

To request DOA support, customers must:

  1. Contact Eagle Touch’s RMA department with product details and a clear failure description
  2. Provide supporting evidence such as photos, videos, or test reports when requested
  3. Follow Eagle Touch’s instructions before returning any product

Upon verification, Eagle Touch will arrange repair or replacement based on the confirmed condition.

6. RMA Procedure

All warranty and DOA cases require RMA authorization prior to return. Returned products without prior approval may be refused or returned at the customer’s expense.

Recommended information to include in your RMA request:

  • Model / Part number
  • Quantity & serial numbers (if applicable)
  • Purchase order / invoice reference
  • Failure description + photos/videos
  • Test environment details (power, interface, OS/board, mounting)

7. Governing Terms

For project-based OEM/ODM programs, the terms stated in the signed agreement or project documentation shall prevail. Eagle Touch may update this policy without prior notice.

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